Guest Service
Before travel
Before you arrive you will receive a message with a digital property handbook, it will include the best amenities nearby for all weathers, and how to get there.
Personalized Property Recommendations: Our Guest Services experts, with extensive and often first-hand knowledge of every property in our portfolio, provide tailored suggestions to enhance your stay.
Comprehensive Support: Feel free to ask us anything! We’re here to handle your booking requests or queries, whether it’s confirming car parking spaces or guiding you to the nearest pub.
Curated Local Insights: We offer insider tips on the most captivating attractions and top dining spots nearby, straight from property owners.
Before travel
Before you arrive you will receive a message with a digital property handbook, it will include the best amenities nearby for all weathers, and how to get there.
Personalized Property Recommendations: Our Guest Services experts, with extensive and often first-hand knowledge of every property in our portfolio, provide tailored suggestions to enhance your stay.
Comprehensive Support: Feel free to ask us anything! We’re here to handle your booking requests or queries, whether it’s confirming car parking spaces or guiding you to the nearest pub.
Family and Pet-Friendly Arrangements: If traveling with children or a dog, let us know—we’ll arrange cots, water bowls, and anything else needed for a comfortable stay.
Customized Requests: We’re happy to accommodate most needs, from special touches like flowers or a cake for a celebration to hypo-allergenic pillows.
Curated Local Insights: We offer insider tips on the most captivating attractions and top dining spots nearby, straight from property owners.
Family and Pet-Friendly Arrangements: If traveling with children or a dog, let us know—we’ll arrange cots, water bowls, and anything else needed for a comfortable stay.
Customized Requests: We’re happy to accommodate most needs, from special touches like flowers or a cake for a celebration to hypo-allergenic pillows.
During your Stay
Welcome hampers can be provided with local produce and quality essentials to help you settle in
Hotel-style cleanliness, luxury linens, quality towels and toiletries
Phone and online support during office hours.
24/7 emergency line for peace of mind, should anything unforeseeable happen
All messages and enquires are answered within 10 minutes and issues resolved within the hour.
If there is anything else you might need, please contact us via phone or email during office hours and we will always do our very best to help
During your Stay
Welcome hampers can be provided with local produce and quality essentials to help you settle in
Hotel-style cleanliness, luxury linens, quality towels and toiletries
Phone and online support during office hours.
24/7 emergency line for peace of mind, should anything unforeseeable happen
All messages and enquires are answered within 10 minutes and issues resolved within the hour.
If there is anything else you might need, please contact us via phone or email during office hours and we will always do our very best to help.
During your Stay
Welcome hampers can be provided with local produce and quality essentials to help you settle in
Hotel-style cleanliness, luxury linens, quality towels and toiletries
Phone and online support during office hours.
24/7 emergency line for peace of mind, should anything unforeseeable happen
All messages and enquires are answered within 10 minutes and issues resolved within the hour.
If there is anything else you might need, please contact us via phone or email during office hours and we will always do our very best to help.